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Returns & Refunds

RETURNS & REFUNDS

If you wish to return an item to Vape d’Ami, please contact us via vape.dami.online@gmail.com as we may be able to assist you by email. Alternatively you can contact us on 07376135094 and we can hopefully resolve the issue over the phone. 

Once you have spoken to us and it is agreed you should return your item to us, please return your item to:-

Vape d’Ami, 8 Great George Street, Weymouth, DT4 8NN

Please include your name, order number, address and contact details in the return so we can allocate your return to your account upon receipt. Failure to do so will result in delays.

We also strongly recommend when returning items to us, you send via Royal Mail Recorded (signed for) - this covers you to avoid lost/missing items.


Exceptions -

  • E-Liquids and/or coils can not be returned.
  • We do not accept mods back that do not charge after 28 days of purchase. We recommend using an external 5Volt charger rather than charging through the mod where possible for battery safety.
  • Original packaging must be kept to gain any refunds/replacements.
  • We will not accept any hardware back if the item is found to be in a poor condition such as being dropped or water damaged.
*We do not accept returns on non-faulty used items

FAULTY ITEMS

  • Please allow 48 hours after we have received your item to investigate the fault, you will be credited or a replacement sent out once your item has been tested as faulty.
  • If an item is found not to be faulty, it will be returned to you via Royal Mail 2nd class tracked service and will therefore not be eligible for a refund or replacement.
  • We offer 28 days warranty on all regulated box mods and electronic cigarettes and if found faulty a credit or refund will be applied.

E-LIQUIDS, DRIP TIPS & COILS

Our returns does not apply to these items due to the nature of the products. For health and safety reasons, as well as hygiene, we cannot offer a refund or replacement on either. This is unless our staff determine that the item received is the incorrect item or if there are any other exceptional circumstances. We cannot refund a customer for an e-liquid if the customer does not like the product or if the incorrect coil or drip tip is purchased